#support
Head of Technical Support / Altegio
📍Limassol (on-site)
We are looking for a Head of Technical Support to take full ownership of our support function and make it faster, more data-driven and increasingly automated.
What we’re looking for
- 3+ years leading technical/customer support teams, ideally in SaaS.
- Proven track record with SLA, CSAT, support queues and operational KPIs.
- Experience managing distributed teams across countries and time zones.
- Strong knowledge of helpdesk platforms and support automation.
- Hands-on experience with AI/LLM-based support automation or a clear implementation vision.
- Comfortable with BI and data-driven decision-making; SQL is a plus.
- Understanding of bug triage and engineering handoffs.
- English C1+ 🇬🇧 ; Russian language is a plus 🇷🇺.
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Head of Technical Support / Altegio
📍Limassol (on-site)
Altegio is a fast-growing international SaaS company with offices in Hungary, Brazil, Armenia, Kazakhstan, and Cyprus. Our platform helps service businesses accept online bookings, automate operations, and grow revenue. Today, entrepreneurs in 81 countries use our product — and we’re just getting started.
We are looking for a Head of Technical Support to take full ownership of our support function and make it faster, more data-driven and increasingly automated.
What we’re looking for
- 3+ years leading technical/customer support teams, ideally in SaaS.
- Proven track record with SLA, CSAT, support queues and operational KPIs.
- Experience managing distributed teams across countries and time zones.
- Strong knowledge of helpdesk platforms and support automation.
- Hands-on experience with AI/LLM-based support automation or a clear implementation vision.
- Comfortable with BI and data-driven decision-making; SQL is a plus.
- Understanding of bug triage and engineering handoffs.
- English C1+ 🇬🇧 ; Russian language is a plus 🇷🇺.
Читать подробнее:
→ Откликнуться тут